Emergency & Social Services

Close up images of a water front deck with water views and buildings in the background.

Emergency Medical Services, Fire Department, or Police
Call 9-1-1

Canadian Coast Guard

General Enquiries
Tel: (613) 993-0999
Fax: (613) 990-1866
TDD: (613) 941-6517

Search and Rescue Emergency

Toll-Free (within Canada): 1-800-267-7270
Tel: 1-613-965-3870

Report a Navigational Hazard

Tel: 519-336-4003 (Sarnia: Callsign VBE)
Fax: 519-336-0229 (Sarnia: Callsign VBE)
Or contact the Marine Communication Traffic Services Centre on VHF channel 16

Contact by Cellular Telephone (on the Great Lakes)
Operators of vessels who do not have a Marine Radio can key in *16 on a cell phone to directly connect to the officer on duty at the nearest Marine Communication Traffic Services Centre (if the feature is available from your cell phone service provider).

For more information about contact by cell phone, visit www.ccg-gcc.gc.ca/eng/MCTS/Cell

Fire Services South of the French River and North of the Key River

1-705-383-2411 (Britt Fire Department)

Marine & Air Search & Rescue Emergency

1-800-267-7270 (Thunder Bay, Ontario)

Poison Information Centre

1-416-813-5900 (Toronto, Ontario)
1-800-268-9017 (Ontario & Manitoba)

Police Services (O.P.P.)

9-1-1 (Emergencies only)
1-888-310-1122 (Noelville O.P.P. Detachment - to report an incident or for information.)  

Telehealth Ontario


Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. The service is available 24 hours-a-day, every day. It can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room. You do not need an Ontario Health Number to use the Telehealth service. Note that this service does not replace the emergency system. If you have an emergency, call 9-1-1.

Emergency Medical Services

Air Ambulance

Serving people across the province of Ontario, the ORNGE air ambulance transports ill and injured patients to facilities that provide needed medical care. It operates in a land area of more than 1 million square kilometres, and transports an estimated 18,000 patients each year. More than two thirds of those patients live in Northern Ontario.

Within the Municipality of Killarney, there are two helipads and one airport that can accommodate a landing by the ORNGE air ambulance helicopter:

  • Killarney Municipal Airport (in Killarney village, in Ward 1)
  • Hartley Bay Helipad (Hartley Bay Road, in Ward 2)
  • Key River Helipad (Key River, in Ward 2)

If possible, an ORNGE air ambulance may land in areas other than a helipad or airport. Their safety guide lists conditions that are necessary for a safe landing site:

  • A landing space of 150 feet x 150 feet minimum
  • If multiple sites are available, they will choose the best and safest option for the helicopter and its crew
  • Where possible the landing zone must not be boxed in by emergency vehicles unless no other option is available
  • The site must be clear of obstacles (wires, trees, stumps, vehicles), or loose debris
  • The landing area must be a stable surface (concrete, asphalt, packed gravel, grass)
  • The landing area must be as flat as possible
  • Do not use flares or other objects to outline the landing zone

ORNGE Landing Zone Safety Procedures:

For more information, visit the ORNGE website.at www.ornge.ca

Land Ambulance

The Manitoulin-Sudbury District Social Services Administration Board (DSSAB) is responsible for the provision of Emergency Medical Services (EMS) in the Municipality of Killarney.

In Ward 1, the land ambulance EMS Station is in Killarney village, at 36 Commissioner Street and is staffed with 2 full time Primary Care Paramedics and part time Primary Care Paramedics as required. For more information on the Killarney EMS station please visit the DSB website at www.msdsb.net or click on this link: https://msdsb.net/ems-station-locations

French River Delta First Response Team

In Ward 2, the French River Delta First Response Team provides emergency medical services 24/7, in an area that extends

  • as far north as Highway 64,
  • as far south as the Pickerel River Bridge on Highway 69S,
  • easterly into some portions of the Municipality of French River, and
  • west of Highway 69S, throughout the French River Delta.

The French River Delta First Response Team operates under the authority of the Manitoulin-Sudbury District Social Services Administration Board (DSSAB). This volunteer Team has been in service for 15 years and currently has six members. They participate in regular in-house training, re-qualify completely every 3 years, and have a close tie with the French River ambulance base in Noelville.

The Team’s first response vessel transports patients for transfer to the air ambulance or to the land ambulance. They are the only First Response Team that is authorized to transport patients by boat.

Their services can be accessed by calling 9-1-1. The dispatch centre will send a message to the pagers of Team members when they are needed.

Volunteer Fire Department

The Killarney Volunteer Fire Department is located at 31 Commissioner Street, in Killarney village. Due to manpower and training restrictions, the department is currently limited to exterior firefighting only (preventing fires from spreading).

The Municipality has fire agreements with the Municipality of French River, the Britt fire department, and the Ministry of Natural Resources.

The Killarney Volunteer Fire Department provides land-based services only and provides fire suppression services to structural and non-structural fires that are accessible by a maintained road in the service area if and when there are sufficient numbers of trained volunteers to respond to the fire call. Properties which are water access only will not receive fire suppression services. Water crossings are not permitted due to municipal policy.

a) Killarney Village (proper)
The Killarney Volunteer Fire Department will respond to fire calls provided there are a sufficient number of trained volunteers. They will respond to calls pertaining to all permanent structures, motorized vehicles, tents, boats and tent trailers located within the village proper (including Perry Avenue) that are land based and accessible by a maintained road.

b) Up to Municipal Boundary Sign on Hwy 637 to calls pertaining to all permanent structures, motorized vehicles, tents, boats and tent trailers located within the George Lake Campground area and the Chikanishing Creek Access Point, the furthest response point being 15 km from the Fire Hall with the Pumper and Tanker. The furthest response point for the rescue vehicle will be no further than the Municipal Boundary sign on Hwy. 637 that is accessible by a maintained road.

The Municipality has agreements in place with the following for the provision of fire services:

Agreement with Britt and Area Fire Department
The Britt Fire Department is responsible for all structures in the Municipality of Killarney, south of the French River, north of the Key River and east and west of the highway that are accessible by a maintained road. This includes the French River Heritage Centre and all future structures that would fall in this geographic area.

Agreement with French River Fire Department
The Municipality of French River shall provide discretionary service and shall dispatch equipment and fire fighters as promptly as possible to answer calls to fires within the limits of the Townships of Bigwood and Allen in the Municipality of Killarney.

The Fire Chief or Officer in Charge shall retain discretion to only respond to those fire calls within Bigwood and Allen, which are readily accessible to fire prevention vehicles from Highway 69.

They will not respond to brush fires, which are the responsibility of the Ministry of Natural Resources. They will respond to fire calls involving buildings or structures, vehicle fires and accidents, subject to the limitations outlined above.

Agreement with the Ministry of Natural Resources
The Municipality and the Ministry agree to begin suppression of a fire in the Crown Protection Area or Municipal Protection area when either party is the agency arriving first at the fire, and costs associated with such action will not be applicable until the agency responsible for that area is notified of the fire and a request for a continued action is made.

Please note that the Municipality’s agreement with the Ministry of Natural Resources (MNR) is to suppress grass, brush and forest fires. If such a fire was heading towards a structure, MNR personnel may install a sprinkler system in an attempt to stop the fire from spreading, but they do not have responsibility for and are not trained for fighting structural fires.

Policing Services

The Municipality contracts for the policing services of the Ontario Provincial Police. The closest O.P.P. detachment that is staffed year-round is located in Noelville, in the Municipality of French River. During emergencies, call 9-1-1 for assistance. For information or to report occurrences, contact the detachment at 705-898-2212 or Toll-Free at 1-888-310-1122.

Community Emergency Response Plan

The Municipality's Emergency Response Plan sets out the roles and responsibilities of municipal Council and staff in responding to a community-wide emergency. A community-wide emergency is an event or combination of events that (for example):

  • pose a threat to the provision of essential services,
  • pose a danger of major proportions to life or property,
  • threaten social order and the ability to govern,
  • require a response that exceeds, or threatens to exceed the capabilities of the municipality for either resources or deployment of personnel,
  • creates sufficient strain on the municipal response capability that areas within the municipality may be impacted by a lack of services, thereby further endangering life and property outside areas directly affected by the current crisis,
  • requires the municipal response to be of such duration that additional personnel and resources may be required to maintain the continuity of operations,
  • requires provincial and/or federal support or resources, and
  • requires, or has the potential to require the evacuation and/or shelter of people.

​Many community-wide emergencies are related to weather events, such as tornadoes, winter storms, or high winds. The Municipality's risk profile lists the most likely serious events that could lead to a community-wide emergency. They are:

  • an extended power failure during the winter months
  • an extended closure of Highway 637 or Hartley Bay Road
  • severe and prolonged winter storms
  • contamination at the water treatment plant
  • forest fire

Emergency Response Plan

Individual Preparedness

Emergency Management Ontario advises that if an emergency happens in your community or is affecting your community, it may take emergency workers some time to reach you. You should be prepared to take care of yourself and your family for a minimum of 72 hours. An Emergency Preparedness Guide is available below, along with other helpful resources. Each one provides information you need to know to make your emergency plans and kits.

Public Safety Canada: www.getprepared.gc.ca/cnt/rsrcs/pblctns/index-en.aspx  

Office of the Fire Marshal and Emergency Management: www.emergencymanagementontario.ca/english/beprepared/bepreparedPromotionalMaterial/PrintMaterials.html

Government of Canada: www.Canada.ca/flood-ready

Civic Addressing (“9-1-1 Numbers”)

The Municipality’s civic addressing program is an ongoing project, with the goal of assigning an address to every property within Municipal boundaries.